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Workday Managed Services offer comprehensive support, ensuring optimal performance and continuity post-implementation. Our seasoned professionals oversee system maintenance, updates, and troubleshooting, guaranteeing smooth operations and ongoing efficiency. With tailored solutions and proactive monitoring, businesses can focus on core objectives while maximizing the benefits of their Workday investment.

Workday Release Management:

Detailed impact analysis and ensure mandatory updates work with the current Workday configuration.
Regression testing and support during the User Acceptance Testing phase.
Test management and automation using test management tools and test scripts tailored to the scope of Workday install at the client.
Help identify new features that are in tune with the organization’s needs help draft an adoption plan and eventually configure and adopt new features and functionality.

Workday Configuration Management:

Help organizations update existing Workday configurations based on changes in your business or new requirements.
Troubleshoot configuration issues.
Help adopt new policy changes into Workday. Examples: Collective Bargaining Agreement Changes, Changes to Expense Policy, Changes to Leave and Absence policies, etc.
We support all HCM and Finance modules in Workday.
Document system design and configurations.
Provide end-user training.

Workday Business Process Administration:

Help organizations configure new or change existing business processes and help with general troubleshooting.
Help identify process gaps, identify optimization opportunities, and help increase overall process efficiency.

Workday Security Administration:

Provide support for security issues, configuring Business Process Security Policy and Domain Security Policies.
Manage Authentication Policies.
Solution complex Security requirements.
Configure complex Proxy Policies for non-prod tenants.
Consultation on Delegations policy.
Integration Security.
Implement Multi-Factor-Authentication (MFA) and Single-Sing-On (SSO).
Mobile and other Workday security elements.
Advisory on access provisioning procedures.

Workday Integration Development and Support:

Support existing integration landscape.
Proactive integration monitoring.
Impact assessment and regression testing of integration during release management.
Develop new integrations as business needs arise.

Workday Reporting and Analytics:

Identify standard Workday delivered reports to meet business needs.
Writing complex custom reports and Dashboards as per client’s business needs.
Impact assessment and regression testing of complex and critical reports during release management.
Proactive monitoring of scheduled reports.

Workday Year-End Support:

Provide year-end support for Canadian and U.S. payroll and Year-end Financial close.
Year-end configuration, data cleansing, preparing, and filing for T4s and other year-end documents for Canadian year-end.
Workers’ compensation filing.
Filing for various pensions and other statutory reporting.

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